No - points do not have a monetary value. The number of points required for a reward varies depending on a number of factors such as postage, insurance etc.
No – you are unable to buy additional points. Only points awarded through the scheme can be used towards rewards.
Yes – when placing the order you can enter additional information such as relevant sizes or personalisation in the extra text box provided on the order page.
Yes - when you place your order you can enter a delivery address.
Delivery times will vary depending on the item ordered however we advise you to allow up to 10 working days for delivery.
Please contact us with your order number if your reward has not arrived after 10 working days of placing the order.
Please contact us with your full name and the name of the campaign you are registered with.
Please email contact us with the details and we will contact the supplier to resolve this for you as soon as possible.
Generally rewards will need to be signed for – particularly if they are higher value or large items. Please enter a delivery address where someone will be available to sign for a reward – this can either be a work or residential address for yourself or a family member.
Yes you can change your delivery address providing it hasn’t yet been dispatched. Please email contact us with all the order details and the new delivery address required. Please contact us as soon as possible after the order is placed to avoid disappointment.
Yes you can cancel your order providing it hasn’t yet been dispatched. Please email contact us with the order reference as soon as possible after you have placed the order.
Please log onto your account where you will be able to view all orders that you have placed. When an order is placed it will show as pending until it is shipped where the status will be updated to dispatched. Please allow up to 5 working days for delivery.
2 prize draws will take place during 2021. Claims submitted between 1st February 2021 and 31st May 2021 will be entered into the first prize draw as long as they are approved. Claims submitted between 1st June 2021 and 31st October 2021 will be entered into the second prize draw as long as they are approved.
All claims submitted within the prize draw time periods will qualify for prize draw entries so long as they are approved. Entries are calculated as 1 entry per 1 quantity of product sold on your approved claim.
Please contact us if you think your number of entries earned is incorrect.
An email will be sent to all registered participants within 30 days of the end of the prize draw period announcing the winners. Winners will then be sent their prize by email within 72 hours. All email communication will be sent to your registered email address. Please use the Profile Page if you need to change your email address.
This is a reloadable card you can use to make online and in store purchases where Mastercard is accepted.
When you redeem your points, you will receive a digital token via email [email protected] with a link to the cardholder website.
Your digital token must be redeemed within 3 months, and you must complete your Digital Wallet profile and provide the delivery address you’d like your physical card to be posted to.
You will receive an email when your card has been shipped.
To allow additional card loads to be successfully added to your balance, you must redeem the first digital token that was sent to you.
You must use the same email address you used when you first redeemed points for your card.
You will receive an email when your card balance has been automatically updated.
Your card will take 2-3 weeks to arrive at your chosen address. All cards, regardless of currency or location, are shipped from the USA.
Your digital token is sent from [email protected]. Check your junk and spam folders.
Once you have redeemed your initial token, any future card loads will be automatically added to your card balance, providing you have used the same email address.
If you have difficulties redeeming your initial digital token, or your card has not been correctly loaded, visit the cardholder website to speak to cardholder services.
You cannot transfer digital tokens across digital wallets so ensure you use the same email address each time you redeem your points.
Due to Anti-Money Laundering (AML) regulations, when you redeem your initial digital token, you will be asked to verify your identity to access your funds.
You must provide your full name, residential address, and date of birth.
If you are not instantly verified, you will be contacted to provide further details (i.e. your passport).
You must pass verification before your card is issued. Once you are verified, your card will arrive activated and ready to use.
The maximum value you can load to your card is £5,000.
Your card balance cannot exceed £10,000.
Call the number on the back of your card to check your balance. You can also check your balance, card details, shipment dates, PINs, spend history and more on the cardholder website.
Call Cardholder Services right away. Your card will be suspended, and we’ll issue you a new card for the remaining balance.
Call Cardholder Services right away. Your card will be suspended, and we’ll send you a new card for the remaining balance minus a card reissue fee.
Check your cardholder agreement for the reissue fee.
If you have moved home and would like to update the address of your card, log into the cardholder website, use the dropdown menu “Manage Details” and choose “Manage Personal Information”.
You can use your card online, over the phone and in store where Mastercard is accepted. You can even add it to your favourite retailer, service, or fast-food mobile apps as a payment method.
Your card cannot be used to pay at the pump. To purchase fuel, you must pay inside with the cashier.
Your card is not compatible with apps or services that allow you to send funds digitally to multiple merchants or people (such as Venmo, PayPal and Zelle).
Your card cannot be used to set up a direct debit payment.
You’ll need your 16-digit card number, expiration date, security code and the address your card is registered to.
You can use your card where Mastercard is accepted. The front of your card will show if usage is restricted to a certain country. E.g., Valid only in the UK.
If your card doesn’t show any restrictions, it will work when you travel to a different country. If the transaction needs to be converted to a different currency, a 2% conversion fee will apply.
Your card can’t be used at an ATM or bank for cash unless the back of your card lists cash access fees.
Your card can’t be loaded with your own money.
Even after you’ve spent the card, keep it until you know you won’t be returning any purchases. Once the retailer processes the return, allow 7-10 days for the credit to show on your card balance.
Your card will expire, so pay close attention to the expiration date. Your card can be used until the last day of the month it expires. You can't use the funds after expiration.
If you are eligible for an automatic replacement card, you will receive a new card in the post.
If you do not automatically receive a replacement card, call Cardholder Services.
Check the product description for more useful information.
Visit the cardholder website to access additional FAQs.
Contact Cardholder Support if required.
Your use of the prepaid card is governed by the Cardholder Agreement, and some fees may apply. This is not a gift card. Please note that prepaid cards are subject to expiration, so pay close attention to the expiration date of the card.
We aim to respond to all queries within 24 hours.
Please be advised that our office hours are Monday to Friday 9am – 5.30pm excluding Bank Holidays.
We thank you for your patience.
