No - points do not have a monetary value. The number of points required for a reward varies depending on a number of factors such as postage, insurance etc.
No – you are unable to buy additional points. Only points awarded through the scheme can be used towards rewards.
Yes – when placing the order you can enter additional information such as relevant sizes or personalisation in the extra text box provided on the order page.
Yes - when you place your order you can enter a delivery address.
Delivery times will vary depending on the item ordered however we advise you to allow up to 10 working days for delivery.
Please contact us with your order number if your reward has not arrived after 10 working days of placing the order.
Please contact us with your full name and the name of the campaign you are registered with.
Please email contact us with the details and we will contact the supplier to resolve this for you as soon as possible.
Generally rewards will need to be signed for – particularly if they are higher value or large items. Please enter a delivery address where someone will be available to sign for a reward – this can either be a work or residential address for yourself or a family member.
Yes you can change your delivery address providing it hasn’t yet been dispatched. Please email contact us with all the order details and the new delivery address required. Please contact us as soon as possible after the order is placed to avoid disappointment.
Yes you can cancel your order providing it hasn’t yet been dispatched. Please email contact us with the order reference as soon as possible after you have placed the order.
Please log onto your account where you will be able to view all orders that you have placed. When an order is placed it will show as pending until it is shipped where the status will be updated to dispatched. Please allow up to 5 working days for delivery.
2 prize draws will take place during 2021. Claims submitted between 1st February 2021 and 31st May 2021 will be entered into the first prize draw as long as they are approved. Claims submitted between 1st June 2021 and 31st October 2021 will be entered into the second prize draw as long as they are approved.
All claims submitted within the prize draw time periods will qualify for prize draw entries so long as they are approved. Entries are calculated as 1 entry per 1 quantity of product sold on your approved claim.
Please contact us if you think your number of entries earned is incorrect.
An email will be sent to all registered participants within 30 days of the end of the prize draw period announcing the winners. Winners will then be sent their prize by email within 72 hours. All email communication will be sent to your registered email address. Please use the Profile Page if you need to change your email address.
We aim to respond to all queries within 24 hours.
Please be advised that our office hours are Monday to Friday 9am – 5.30pm excluding Bank Holidays.
We thank you for your patience.
